Mastering Client-Centred Communication

When working in a face-to-face environment it is vital to ensure a high standard of communication with clients. This workshop builds and enhances the skills for best-practice face-to-face communication with service users. The workshop focuses on:

  • Effective v’s ineffective communication
  • Communication principles
  • Preparation for the appointment
  • The importance of body language
  • Greeting the client
  • Active listening and useful questions
  • Providing options/information
  • Respectfully ending the appointment
  • Self-reflection, group discussions and skills practice
Length of workshop: Half day workshop (3 and ½ hours)
Maximum number of participants: 20

Cost: $3,000.00 plus GST

Note: This workshop can be customised to the needs of your workforce.

Comments & Testimonials from previous attendees

“I loved the VELVET Framework! And the reminder – each interaction is a new; interaction with clients.”

“This was applicable information to my role – relevant techniques to employ in my practice.”

“Linda is an engaging, positive and encouraging facilitator. I found this a very enjoyable education session.”

“This workshop provided in-depth training and knowledge on client-centred communication. The facilitators were very experienced.”

“I liked the VELVET Approach as it packages everything regarding communication with clients in a straightforward and easy to follow approach.”

“Thank you for this workshop. It was more than a ‘lecture’ and the group participation was valuable. Not boring at all!

“I highly recommend this training to anyone who works face-to-face with clients.”