The Accidental Counsellor

In your workplace, or personal life, do you connect with people, clients or customers who are sometimes upset, distressed, sad, hurt, lonely or simply need someone to listen to them? If you’re not a trained counsellor, it can be difficult to manage these situations with confidence.

Accidental Counselling refers to situations where emotional support is given by one person to another person and where the person giving support is not a trained counsellor.

The The Accidental Counsellor workshop is practical, interactive and will benefit anyone required to provide regular, or occasional, informal support and counselling. The program takes the format of a full day, face-to-face training workshop. It is also available to be delivered in a condensed, 2.5 hour online format (find out more about Linda’s “Online Video Workshops”). Content and discussion in the full-day workshop includes:

  • Definition and key attributes of an Accidental Counsellor
  •  Empathy, body language and active listening skills
  • Effective use of questions
  • Solution-focused approach
  • Empowering others, instead of “fixing” others
  • Negative impact of giving advice that is outside the scope of your role, expertise or experience
  • Supporting others within the parameters of your role
  • Ending an Accidental Counselling conversation respectfully
  • referring on (when required)
  • Skills practice

"The Accidental Counsellor" - Public workshops

At this stage, Elite Counselling & Consulting is only delivering in-house workshops, on request.

"The Accidental Counsellor: In-house workshops

Programs have been delivered for the following organisations:

  • Moonee Valley City Council
  • Hume City Council
  • Glenelg Shire Council
  • Hindmarsh Shire Council
  • Mitchell Shire Council
  • Moyne Shire Council
  • Northern Hospital
  • Kilmore & District Hospital
  • DPV Health
  • Health on Course
  • Mandella Wellness
  • The Centre, Wangaratta
  • St Joseph’s College, Geelong
  • Wonthaggi Secondary College
  • Eureka Community Kindergarten Association
  • Laverton Community Integrated Services
  • Volunteer Victoria
  • Volunteer West
  • Phillip Island Community & Learning Centre
  • Heathcote Community House
  • Whittlesea Community Connections
  • Amaze, Autism
  • Worktrainers, Shepparton
  • Anglicare, Loaves & Fishes, Emergency Relief
  • Colac Otway Disability Accommodation
  • Violet Town Bush Nursing Home, Violet Town
  • Bentleys Aged Care, Bendigo
  • North West Multiple Birth Club
  • Wighton’s Lawyers
  • Office of Helen Haines MP
  • Sports Focus
  • Regional Sports Assemblies, Victoria
  • Valley Sports
  • South West Carer & Respite Services Network
  • Fronditha Care
  • Waranga Boat Club

The “The Accidental Counsellor” workshop can be delivered specifically for your organisation. In-house programs are cost effective and customised to your workforce. Please contact us for a quote for the The Accidental Counsellor workshop delivered in your workplace.